SHIPPING POLICY

Last updated: April 26, 2026

Effective date: April 26, 2026

Version: 2.0

This Shipping Policy (the "Policy") applies to physical product orders placed through Rendah Mag ("we", "us", "our") via https://www.rendahmag.com/. It forms part of our Terms & Conditions and should be read with our Refunds & Returns Policy.

We arrange shipping through third-party fulfilment providers, warehouses, postal services, and carriers. We do not operate those networks and cannot control carrier scans, customs inspections, weather, strikes, local delivery practices, or geopolitical disruption. Nothing in this Policy limits non-excludable consumer rights.

1. Processing and Dispatch

Orders typically process within 2-7 business days before dispatch, excluding weekends and public holidays.
Pre-orders, backorders, limited releases, made-to-order items, address checks, fraud checks, stock delays, or supplier delays may take longer.
We may split orders into multiple shipments or combine orders where operationally appropriate.
Dispatch confirmation means the order has been prepared or handed to a fulfilment partner or carrier; it does not guarantee delivery by a specific date.

2. Delivery Timeframes

Unless a different timeframe is agreed with you, we aim to deliver physical goods within 30 days where required by applicable consumer law. The estimates below are guidance only and run from dispatch, not order placement:

United Kingdom: typically 3-10 business days after dispatch.
Europe: typically 7-21 business days after dispatch.
Rest of world: typically 10-45 business days after dispatch.

Delivery estimates are not guaranteed unless we expressly state a guaranteed delivery date in writing. We are not responsible for missed events, travel dates, gifts, launches, or other time-sensitive needs unless we expressly agree to that deadline.

3. Shipping Costs and Service Levels

Available shipping methods, costs, taxes, and service levels are shown at checkout where applicable.
Shipping prices may vary based on destination, weight, product type, fulfilment location, carrier, and service level.
Free, discounted, or promotional shipping may be subject to minimum spend, location, product, or campaign restrictions.
We may change carriers or service levels where needed for fulfilment, provided this does not unlawfully reduce your rights.

4. Tracking

Tracking may be provided where available. Tracking updates are generated by carriers and may be delayed, incomplete, inaccurate, or unavailable for some destinations and economy services. A lack of tracking scans does not necessarily mean a parcel is lost.

5. Address Accuracy

You are responsible for providing a complete and accurate delivery address, including recipient name, building, apartment/unit number, postcode, country, phone number where required, and any local delivery instructions.
We may pause, cancel, or hold orders to verify addresses or suspected fraud.
Address changes are not guaranteed after checkout. Carrier intercepts, redirects, or corrections may be unavailable or chargeable.
If a parcel is delayed, returned, lost, or charged extra because of inaccurate or incomplete information you provided, we may deduct or charge reasonable shipping, return, storage, correction, and reshipment costs where permitted by law.

6. Customs, Duties, Taxes, and Import Rules

International orders may be subject to VAT, customs duties, import taxes, brokerage fees, handling charges, inspections, and local restrictions.
Unless checkout expressly states otherwise, you are responsible for import charges and compliance with local import rules.
Customs delays, inspections, seizures, returned parcels, or local restrictions are outside our control.
If you refuse, abandon, fail to collect, or fail to pay import charges for an international parcel, we may deduct outbound shipping, return shipping, duties, taxes, fees, and costs from any refund where permitted by law.

7. Risk, Delivery, and Safe Places

For consumers, risk in physical goods passes in accordance with applicable law, normally when goods are delivered to the address or person you nominate. If you instruct a carrier to leave a parcel in a safe place, with a neighbour, concierge, collection point, freight forwarder, or third party, that person or place may be treated as nominated by you to the extent permitted by law.

8. Lost, Delayed, or Missing Parcels

A parcel is not normally treated as lost until the carrier confirms loss or a reasonable investigation period has passed. If your parcel appears missing, contact us promptly via our contact form.

Report missing parcels within 14 days of the latest estimated delivery date or last carrier scan where possible.
We may require a carrier investigation, signed declaration, police report, identity verification, or confirmation of address details.
Where appropriate and subject to applicable law, we may offer replacement, refund, store credit, or continued investigation.
We are not responsible for theft or loss after successful delivery confirmation to the nominated address, person, or safe place, except where law requires otherwise.

9. Damaged Parcels

If a parcel arrives damaged, contact us as soon as possible and preferably within 7 days of delivery. Keep the item, packaging, labels, and inserts until we confirm next steps. We may require photos and carrier documentation. Remedies are handled under our Refunds & Returns Policy.

10. Failed Delivery, Refusal, and Return to Sender

If delivery fails because no one is available, the parcel is refused, import charges are unpaid, the address is incomplete, or the parcel is unclaimed, it may be returned, abandoned, destroyed, or held by the carrier.
We may charge or deduct reasonable costs for return shipping, reshipment, storage, duties, taxes, and carrier fees where permitted by law.
Reshipment is subject to stock, carrier availability, address verification, and payment of any required costs.

11. Events Outside Our Control

We are not liable for delay or failure caused by events outside our reasonable control, including carrier disruption, customs action, strikes, war, sanctions, pandemic, natural disaster, severe weather, supplier failure, infrastructure outages, or government restrictions. We will handle affected orders in line with applicable law.

12. Contact

Shipping questions and delivery issues should be submitted via our contact form. Include your order number, delivery address, tracking information, and relevant photos or carrier messages.